Frequently Asked Questions
1. I have never had cleaning service before. How does it work?
Just call, message or text me. I will create your file by asking you some simple questions – including the type of service you desire (weekly, bi-monthly etc). I will set-up a free walk through estimate and book you an appointment at the time and date of your choosing (pending availability).
For your cleaning appointment, I will arrive at your home at the agreed upon time. If you choose to be onsite when I arrive, you can let me in. Otherwise, we can work out the entry details. I provide my own supplies and equipment, and will follow any instructions you may have provided when you contacted me. Tidying and straightening up your home's rooms before I arrive can help ensure I spend the majority of my time cleaning, not organizing your house. Picking up these items also means they're less likely to be misplaced during a cleaning. Taking these steps will ensure that I can get right to cleaning and not waste time trying to pick up and put away your belongings.
My policy is payment at time of service. After your cleaning, I usually contact you to verify that you were pleased with my service; and you may wish to leave a Testimonial on my website.2. Should I do anything to prepare for cleaning service?
You can help me provide exceptional cleaning service by following these steps:
- You can contact me with any concerns or questions at any time.
- If you pick up and tidy all rooms before I arrive, I can dedicate my time to cleaning, rather than to straightening up.
- Pick up any toys, books, etc.
- Pick up clothing, blankets or anything off the floor.
- Put away all clean laundry.
- Remove dishes from the sink.
- Put all mail and important paper documents up and out of the way.
- Tidying the house before my arrival also prevents me from putting stray objects in the wrong location (thus, you will never have to hunt for the remote control).
Nothing. I work safely around house pets. However, if you would like to give me specific instructions regarding your pet, please contact me.4. What time will you arrive?
I clean from 7 am until 4 pm. While I cannot tell you the exact time of arrival, I can give you an estimated time (generally, an hour window).5. Do I need to be home when you arrive? What about a key?
You don’t need to be home when I clean. For convenience, most clients provide me with a key or garage code.6. Do I need to provide any supplies or equipment?
I provide all my own equipment and supplies. I do offer green cleaning upon request. These products are environmentally friendly, non-toxic, non-abrasive, and non-allergenic. However, I will be happy to use any products that you supply (please advise me of any special instructions).7. Who will clean my home or commercial space?
I will always be the one to clean your home. On occasion my daughter will join me and help me clean.8. How do I pay for service?
Payment is due at the time of service. I accept and prefer cash, but will also accept a personal check.9. How do you determine your rates?
The cost to clean your home is based on the amount of time I spend cleaning & size of home.
- Rate for other cleaning services (initial cleaning, one-time cleaning, move-in/move out and construction clean-up) is generally a little more then recurring services.
I do not provide laundry or dish washing service at this time.11. Do you steam clean carpets?
I do not provide carpet cleaning services, but the following is a link to help you find a service for that:12. Do you wash windows?
I do not wash windows at this time, but the following is a link to help you find a service for that:
I treat your home with as much care as if it were my own. In the event of a mishap, I will leave you a note, and will promptly contact you to discuss the incident.
When it comes to items or collections of significant sentimental or monetary value, I ask that clients bring these items to my attention and direct me to avoid cleaning them. In such cases, I prefer to leave your precious objects undisturbed, rather than risking a mishap.
In addition to valuable items and collections, I avoid cleaning curio cabinet interiors. I may also avoid cleaning sensitive items such as plasma television screens, computers, other electronic devices, and associated wires or plugs.14. What if I’m not satisfied with a cleaning?
If you are not satisfied with your cleaning for any reason, contact me within 24 hours of service, and I will return to meet with you, receive your instructions, and correct the problem.15. What if I need to reschedule or cancel an appointment?
You may cancel or reschedule; however, please keep in mind that I reserve time in my day to accommodate your cleaning. Therefore I require a 24-hour advance notice to cancel your appointment without penalty.
There is no charge for cancellations made with 24-hour’s notice on business days (M-F, 7am-5pm). However, I may charge a $50 fee for cancellations made with less than 24-hour’s notice. Please note, to avoid a fee, Monday clients are required to cancel by 3 pm on the preceding Thursday.16. What if my routine cleaning falls on a holiday?
I observe these holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
If a routine cleaning falls on one of these holidays, I will contact you in advance to arrange a make-up date (please be sure to provide me with a valid email address for convenience).17. How can I keep my house looking clean between service appointments?
Reduce or eliminate things that need cleaning:
- Place a mat in front of entrance doors.
- Use a basket for mail, newspaper, and car keys to reduce clutter.
- Instruct household members to pick up personal belongings.
When cleaning, try these time-savers:
- Dust from top to bottom. Also dust before vacuuming or mopping.
- When sweeping, spray a broom or dust mop with furniture polish for easy removal of dust and dirt.
- Vacuum regularly.
Follow these suggestions to avoid damaging glass, marble, and other delicate surfaces:
- Glass — To clean, rub with lemon juice, dry with paper towels, and polish with newspaper. Use toothpaste to remove small scratches from glass.
- Marble — To remove stains, sprinkle salt onto a freshly-cut lemon. Rub lightly over stain. Wash off with soap and water.
- Wood Furniture — To clean carved furniture, dip an old toothbrush into furniture polish and brush lightly. To remove polish build-up, mix one cup water with one cup vinegar. Dip soft cloth in the mixture. Wring out before wiping furniture. Dry immediately with a soft, dry cloth.
- Wallpaper — To dust, tie a dust cloth over a broom and dust from top to bottom. To remove pencil marks and other non-greasy spots from non-washable wallpaper, use an art-gum eraser. To remove greasy spots, crayon marks, fingerprints and food stains, apply Fuller’s Earth Clay (available at pharmacies). Let dry and brush off. Repeat until spot is removed.
- Wicker — To remove dust from wicker, vacuum using dust brush attachment. To remove grime, wash with a solution of two tablespoons ammonia per gallon of water. Rinse well. Let air dry.
- Mini-blinds — To clean, fit an old sock around each hand (like a mitten). Dip one hand into a bucket of warm, soapy water. Use the wet sock to clean the blind while holding the blind with the other hand. Use the dry sock to dry off the blind.
Use these suggestions to tackle tough stains (and always be careful when working with delicate fabrics or surfaces. A test patch is a good idea):
- Blood stains — To remove fresh stains, rinse with cold water, never hot. Apply a paste of water and cornstarch. Let dry and brush off. Cover fresh or dried stains with meat tenderizer and add cool water. Wait 30 minutes then sponge off with cool water.
- Ball point ink – Use cheap hairspray: better brands won’t work. Spray the stain lightly (test the fabric in an unnoticeable spot first), and gently blot. Rinse fabric when ink has lifted.
- Crayon marks — To remove marks from painted walls, scrub with toothpaste or an ammonia-soaked cloth. Rinse and dry.
- Heel marks — Use a pencil eraser.
- Candle wax — To remove from carpets and upholstery, place a paper bag over the dried wax and run a hot iron across it. For dried wax on wood floors, soften the wax with a hair dryer, then remove with paper towels. Wash the spot down with a solution of vinegar and water.
- Water stains — To remove hard-water stains from glasses and bottles, rub with steel wool dipped in vinegar. Remove hard-water stains from bathroom fixtures by applying a paste of baking soda and vinegar. Cover with a towel and let stand for one hour. Wipe off, rinse and dry.
- Pet urine — Treat with commercial pet stain and odor remover. For cat urine, we recommend Nature’s Miracle, which is widely available in pet stores.
- Cigarette odor — Place bowls of vinegar, pine-scented cleaner, or activated charcoal around the rooms in your home, being mindful to keep the bowls out of reach of children and pets. Close off the rooms overnight, if possible. Sprinkle baking soda on carpet and upholstery, let sit overnight, and vacuum.
- Smoke and fire damage — Because of the difficulty in removing smoke odor from a home, we recommend hiring a professional.