1. I have never had cleaning service before. How does it work?
Just call, message or text me. I will create your file by asking you some simple questions – including the type of service you desire (weekly, bi-monthly etc). I will set-up a free walk through estimate and book you an appointment at the time and date of your choosing (pending availability).
For your cleaning appointment, I will arrive at your home at the agreed upon time. If you choose to be onsite when I arrive, you can let me in. Otherwise, we can work out the entry details. I provide my own supplies and equipment, and will follow any instructions you may have provided when you contacted me. Tidying and straightening up your home's rooms before I arrive can help ensure I spend the majority of my time cleaning, not organizing your house. Picking up these items also means they're less likely to be misplaced during a cleaning. Taking these steps will ensure that I can get right to cleaning and not waste time trying to pick up and put away your belongings.
My policy is payment at time of service. After your cleaning, I usually contact you to verify that you were pleased with my service; and you may wish to leave a Testimonial on my website.2. Should I do anything to prepare for cleaning service?
You can help me provide exceptional cleaning service by following these steps:
Nothing. I work safely around house pets. However, if you would like to give me specific instructions regarding your pet, please contact me.4. What time will you arrive?
I clean from 7 am until 4 pm. While I cannot tell you the exact time of arrival, I can give you an estimated time (generally, an hour window).5. Do I need to be home when you arrive? What about a key?
You don’t need to be home when I clean. For convenience, most clients provide me with a key or garage code.6. Do I need to provide any supplies or equipment?
I provide all my own equipment and supplies. I do offer green cleaning upon request. These products are environmentally friendly, non-toxic, non-abrasive, and non-allergenic. However, I will be happy to use any products that you supply (please advise me of any special instructions).7. Who will clean my home or commercial space?
I will always be the one to clean your home. On occasion my daughter will join me and help me clean.8. How do I pay for service?
Payment is due at the time of service. I accept and prefer cash, but will also accept a personal check.9. How do you determine your rates?
The cost to clean your home is based on the amount of time I spend cleaning & size of home.
I do not provide laundry or dish washing service at this time.11. Do you steam clean carpets?
I do not provide carpet cleaning services, but the following is a link to help you find a service for that:12. Do you wash windows?
I do not wash windows at this time, but the following is a link to help you find a service for that:
I treat your home with as much care as if it were my own. In the event of a mishap, I will leave you a note, and will promptly contact you to discuss the incident.
When it comes to items or collections of significant sentimental or monetary value, I ask that clients bring these items to my attention and direct me to avoid cleaning them. In such cases, I prefer to leave your precious objects undisturbed, rather than risking a mishap.
In addition to valuable items and collections, I avoid cleaning curio cabinet interiors. I may also avoid cleaning sensitive items such as plasma television screens, computers, other electronic devices, and associated wires or plugs.14. What if I’m not satisfied with a cleaning?
If you are not satisfied with your cleaning for any reason, contact me within 24 hours of service, and I will return to meet with you, receive your instructions, and correct the problem.15. What if I need to reschedule or cancel an appointment?
You may cancel or reschedule; however, please keep in mind that I reserve time in my day to accommodate your cleaning. Therefore I require a 24-hour advance notice to cancel your appointment without penalty.
There is no charge for cancellations made with 24-hour’s notice on business days (M-F, 7am-5pm). However, I may charge a $50 fee for cancellations made with less than 24-hour’s notice. Please note, to avoid a fee, Monday clients are required to cancel by 3 pm on the preceding Thursday.16. What if my routine cleaning falls on a holiday?
I observe these holidays:
If a routine cleaning falls on one of these holidays, I will contact you in advance to arrange a make-up date (please be sure to provide me with a valid email address for convenience).17. How can I keep my house looking clean between service appointments?
Reduce or eliminate things that need cleaning:
When cleaning, try these time-savers:
Follow these suggestions to avoid damaging glass, marble, and other delicate surfaces:
Use these suggestions to tackle tough stains (and always be careful when working with delicate fabrics or surfaces. A test patch is a good idea):
I clean and care for your home as I would my own. I am not a big company, you will always get me for cleaning or any questions.